September round-up: 40 buildings, five stores and one Basil Brush 🦊
September took the Fuse Telecom team from Newcastle to Belgravia, with building surveys, retail upgrades, new tenant connections and a few familiar faces along the way.
There was plenty happening behind the scenes too, as we began work on a major new portfolio and continued building partnerships that help our clients get more from their properties.
Here’s what we’ve been up to 👇
40 sites in Belgravia… send in Aussie Mick! 🇦🇺
We’re delighted to have been appointed managed service provider for a new portfolio belonging to one of the UK’s largest landlords.
The project took our independent cabling engineer, affectionately known as Aussie Mick, to 40 sites across Belgravia, London. His job? Investigate each building, survey the existing infrastructure and establish what’s needed for a smooth installation.
We’re preparing each building for a 10Gbps managed infrastructure, taking responsibility for the setup and ongoing management.
Two sites are still in development, so we’re also working with Openreach early to plan fibre access around the foundations and building works. Getting involved at this stage helps avoid installation headaches further down the line.
Of course, Mick managed to squeeze in a little sightseeing between surveys. And here’s a fact you might not know: he’s previously cabled Buckingham Palace 👑
So, yes, we think the buildings are in very good hands!
Five Skechers stores, one busy London trip 👟
While Mick was working his way around Belgravia, Simon and Justin visited five Skechers stores across London to upgrade their managed infrastructure ahead of the PSTN switch-off.
The work focused on improving the setup supporting each store’s day-to-day operations, helping the teams work more efficiently and preparing their services for the move away from legacy lines.
For retail businesses, infrastructure needs to work around the people using it. These visits gave us the opportunity to review each store’s requirements and make the upgrades needed on site.
Savills in Ayr, gets an upgrade 📍
We also upgraded Savills’ Ayr office with a business broadband connection ahead of the PSTN switch-off.
By replacing the legacy service now, we’re helping the team prepare for the change and keeping another busy office connected.
Keeping 20+ tenants connected 🔄
We also successfully delivered a backup failover connection at one of our longstanding pre-connected buildings in London.
With more than 20 tenant businesses relying on the building’s connectivity, resilience is a big priority. If the primary connection goes down, the backup is there to keep businesses connected and reduce disruption to their working day.
It’s another example of how our role continues beyond the initial installation, strengthening the infrastructure as the needs of each building evolve.
Partner catch-ups, Basil Brush and Judge Jules 🎶
Back in Newcastle, we attended Eclipse’s annual partner event. It was brilliantly organised and a great opportunity to catch up with our account managers, meet new contacts and talk about how we can keep delivering for our clients.
Then came Giacom’s Imagine Nation event in London, which coincided with our site visits.
Among the highlights? Meeting Basil Brush and dancing to Judge Jules. A fairly impressive combination for a work trip!
Thank you to both teams for bringing everyone together. These relationships play a big part in the service we deliver, and it’s always good to spend time with the people behind them.
Ten new clients joining our pre-connected buildings 🏢
September also saw us welcome 10 new clients, with some exciting businesses moving into our pre-connected buildings.
Our approach is straightforward: make getting connected easy, keep the infrastructure properly managed and offer competitive pricing.
That gives building managers and landlords confidence when recommending Fuse Telecom to incoming tenants, with a team ready to manage the connection and support around it.
We’ve always believed the proposition has to make commercial sense too. If shared building bandwidth costs more than a business bringing in its own dedicated line, it’s easy to see why they would choose that route.
By keeping pricing competitive and taking responsibility for the service, we give tenants a compelling reason to use the infrastructure already available in their building. It’s why the model works so well.
Fuse Telecom × Newmark: a partnership that works both ways 🤝
During the same London trip, Alicia met with Newmark to catch up on our growing partnership.
Following Clive Christian’s positive experience with Fuse Telecom from start to finish, Newmark has continued introducing us to retail clients who need support with their connectivity and managed infrastructure.
The relationship works both ways, with Newmark also acting as the selected rating adviser for a number of our clients.
It’s a great example of how a good client experience can lead to a lasting partnership, bringing the right expertise together for the businesses we support.
What’s next?
With the Belgravia portfolio progressing, more businesses joining our pre-connected buildings and further infrastructure upgrades ahead, October is already looking super busy!
If you manage a building or a portfolio of sites and want an honest view of how your infrastructure could work better, get in touch with our team.
And if your building happens to be a palace, Mick’s got experience there too 😉
